NOZzER Warranty Policy
Thanks for your interest in the products of Umbrosys Europe Company (“Umbrosys”). Umbrosys provides some gadgets (the “Physical Product” or “Product”).
We want you to be satisfied with your new purchase. However, if you need to return an item, we’re here to help. To find out the right way to do it, please visit the Shipping & Returns section of our website.
1 Year Limited Warranty
Umbrosys warrants the NOZzER-branded product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user (“Warranty Period”).
If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Umbrosys will:
(1) repair the hardware defect at no charge, using new parts, or
(2) exchange the product with a product that is new or at least functionally equivalent to the original product.
IMPORTANT! Please, note:
NOZzER – is the personal TENS device, which directly contacts with humans skin, so in case of the return without argued reasons, it’s not intended to reuse by the other customer. By current law, this kind of products is allowed for return ONLY in case of some issues or defects in product’s main functions. In that case, after testing we’ll replace a product or refund you immediately.
Exclusions And Limitations
This Limited Warranty applies only to hardware products manufactured by or for Umbrosys that can be identified by the “NOZzER” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-NOZzER hardware products or any software, even if packaged or sold with NOZzER hardware.
Manufacturers, suppliers, or publishers, other than Umbrosys, may provide their own warranties to the end-user, but Umbrosys, in so far as permitted by law, provides their products “as is”. Software distributed by Umbrosys with or without the NOZzER brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Umbrosys does not warrant that the operation of the product will be uninterrupted or error-free. Umbrosys is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply:
(a) to damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
(b) to damage caused by operating the product outside the permitted or intended uses described by Umbrosys ;
(c) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Umbrosys ;
(d) to a product or part that has been modified to alter functionality or capability without the written permission of Umbrosys ;
(e) to consumable and mechanical platform parts unless damage has occurred due to a defect in materials or workmanship;
(f) to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports.
There are no express warranties other than those listed and described above, and no warranties whether express or implied, including, but not limited to, any implied warranties or merchantability or fitness for a particular purpose and warranties against hidden or latent defects, shall apply the express warranty period stated above, and no other express warranty or guarantee given by any person, firm or corporation with respect to this product shall be binding on Umbrosys .
Except as provided in this warranty and to the maximum extent permitted by law, Umbrosys Company is not responsible for loss or revenue or profits, failure to realize savings or other benefits, loss of opportunity, loss of goodwill, damage to, compromise or corruption of data, or any other special, incidental or consequential damages caused by the use, misuse or inability to use this product, or any other breach of any warranty or condition regardless of the legal theory on which the claim is based, even if Umbrosys has been advised of the possibility of such damage. Nor shall recovery of any kind against Umbrosys be greater than the purchase price of the Product. Without limiting the foregoing, the purchaser assumes all risk and liability for loss, damage or injury to purchaser and the purchaser’s property and to others and their property arising out of the use, misuse or inability to use products sold by Umbrosys not caused directly by the negligence of Umbrosys.
This limited warranty shall not extend to anyone other than the original purchaser of this product, is nontransferable and states the exclusive right of the purchaser to remedy.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state and country to country.
Obtaining Warranty Service
To obtain warranty service, you must deliver the Product, freight prepaid, in either its original packaging or packaging providing an equal degree of protection, to an address specified by Umbrosys. In accordance with applicable law, Umbrosys may require that you furnish proof of purchase from the official distributor (please visit the Shipping & Returns section of the NOZzER website for an up-to-date list), additional details and/or comply with registration requirements before receiving warranty service.
It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Umbrosys will not be responsible for any such damage or loss. For specific instructions on how to obtain warranty service, please email us at firstname.lastname@example.org.
Governing Law And Arbitration
This Limited Warranty shall be governed by the laws of the Estonia without giving effect to any conflict of legal principles that may provide for the application of the law of another jurisdiction. Any claim or dispute in connection with this Limited Warranty shall be resolved in a cost effective manner through binding non-appearance-based arbitration.
The arbitration shall be initiated through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider and the parties must comply with the following rules: (a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner of which shall be chosen by the party initiating the arbitration; (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (c) any judgment on the award rendered by the arbitrator may be entered in any court of a competent jurisdiction. If the foregoing arbitration clause does not apply for any reason, the purchaser agrees to submit to the jurisdiction of the state courts located within Estonia.