NOZzER Shipping & Returns Policy
Thanks for your interest in the products of Umbrosys Europe Company (“Umbrosys”). Umbrosys provides some gadgets (the “Physical Product” or “Product” or NOZzER (TM)).
Please be aware of shipping limitations and returns policy when ordering the product(s).
- The product(s) ordered by you, the Customer, will be delivered to the address you provided at the time of your order.
- We cannot ship to a different country than your billing address or the mailing address on your order. Estimate shipping period depends on an option which you choose while making the purchase, and generally variates from 2 to 10 days. The list of countries we ship to is below:
United Arab Emirates
If you don’t find your country on the list, please write to firstname.lastname@example.org and we’ll try to do something with it. In other countries NOZzER will be available as soon as possible.
Generally, we provide free shipping including prepaid all taxes and duties for 1pcs of product. For larger orders – Customers are responsible for all customs fees, duties, VAT, import taxes, special delivery fees administered by your government, and brokerage fees. These are not included in the cost of shipping or handling of your order, and we are unable to estimate those fees for you and are not able to pay those on your behalf.
Please check with your local customs agency for details on estimated costs. Customs, duties, and taxes are non-refundable, so if you refuse shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
We are not responsible for delays caused by carriers that may also delay delivery times.
The following may result in delayed shipping or delivery:
- – Incorrect shipping address;
- – Shipping address that does not match the billing address;
- – Canceling items, combining orders or changing your shipping address;
- – Carrier’s failure to deliver (e.g. severe weather conditions); or
- – Customs clearance procedures.
We provide 1 Year Warranty (for details please visit our Warranty page)
IMPORTANT! Please, note:
NOZzER – is the personal TENS device, which directly contacts with humans skin, so in case of the return without argued reasons, it’s not intended to reuse by the other customer. By current law, this kind of products is allowed for return ONLY in case of some issues or defects in product’s main functions. In that case, after testing we’ll replace a product or refund you immediately.
To qualify for a refund, all the following conditions must be met:
- A Return Merchandise Authorization (RMA) must be requested from our team “Support” within 30 days of your purchase date by contacting email@example.com.
- Returned product(s) must be in good physical condition (not physically broken or damaged).
- All accessories originally included with your purchase must be included with your return.
- The product should be returned in its original packaging—cardboard box and paper sleeve.
- The RMA number (provided by our customer support team) must be included along with your returned product.
Additional terms and conditions:
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Umbrosys.
- The time to credit your account may vary, depending on processing time. Please allow a minimum of 14 calendar days for Umbrosys to credit your account.